Privacy Policy

This Privacy Policy explains how The Village Saver collects, uses, and protects your personal information when you make a purchase from us or contact us.

We take your privacy seriously and are committed to handling your personal data in accordance with applicable UK data protection laws.

Who We Are

The Village Saver
Phone: 01663747784
Email: support@thevillagesaver.com
Address: 52-54 Market St, New Mills, High Peak SK22 4AA, United Kingdom

Information We Collect

Information You Provide to Us

When you place an order or contact us, we may collect the following information:

• Your full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details processed securely through trusted third-party providers
• Your order history and purchase records

Information Collected Automatically

When using our services, we may collect certain information where applicable, including:

• Your IP address
• Browser type and device information
• Pages viewed
• Time spent using our services
• Referral source information

This information helps us improve our service and provide a better customer experience.

How We Use Your Information

We may use your personal information for the following purposes:

• Processing and completing your orders
• Providing customer support and responding to enquiries
• Sending order confirmations and updates
• Improving our products, services, and customer experience
• Meeting legal and regulatory obligations
• Preventing fraud and maintaining security

We only process your personal data where we have a valid reason to do so.

Our Legal Basis for Processing

Where applicable, we rely on the following legal grounds:

• To fulfil our contract with you when you place an order
• To comply with legal and regulatory obligations
• For legitimate business interests such as improving our services
• Based on your consent where required

When We Share Your Information

We may share your information with trusted service providers that help us operate our business, including:

• Payment processing providers
• Shipping and delivery providers
• Ecommerce or order management service providers
• Analytics or support service providers where applicable

All partners are expected to protect your data and handle it appropriately.

We do not sell or rent your personal information to third parties.

International Data Transfers

Some service providers we work with may operate outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Complete and fulfil your orders
• Meet legal and regulatory requirements
• Resolve disputes or customer service matters
• Enforce our terms and policies

When your information is no longer required, it is securely deleted or anonymised where appropriate.

Your Legal Rights

Under applicable data protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

We may use cookies or similar technologies where applicable to improve functionality and support customer experience.

For more information, please refer to our Cookie Policy.

Security Measures

We take appropriate technical and organisational measures to protect your personal information. Payments are handled through secure and trusted payment providers.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published in the updated version of this policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

The Village Saver
Email: support@thevillagesaver.com
Phone: 01663747784
Address: 52-54 Market St, New Mills, High Peak SK22 4AA, United Kingdom